Al Majlis terms and conditions
Dubai - Monday, July 28, 2014 12:18 PM

Al Majlis terms and conditions


  • All reservations should be made 24 hours before your flight.
  • Ensure that you provide the correct spelling of all passengers. This helps you and your guests to recognise your name on the boards our staff hold up at the gates. Where guests fail to identify their names and therefore not met at the gate, they will still be charged in full.
  • Cancellations or a change in the number of passengers in a group must be made 24 hours prior to your travel time otherwise full charges will be applicable. 
  • Amendments to flights are subject to reconfirmation and Al Majlis availability.
  • On-hold reservations (those cancelled 24 hours prior to a flight) will be valid for three months from the issue date of the original booking. No refunds are made and a booking cannot be partially used. 
  • For groups of 3 passengers or more Al Majlis will provide a VIP coach for transfers to your gate. 
  • Bank transfers need to be completed prior to arrival or departure. (Bank transfers can take between 4 to 5 workings days to be cleared and confirmed by Dubai Airports).  
  • Due to security reasons, the Al Majlis service is not available to guests travelling to the US.
  • Original visas must be submitted in person to Al Majlis-VIP Lounge counters three hours prior to flight arrival time.  
  • Application of visitor passes (for those meeting arriving passengers) are subject to approval of Dubai Airports Pass Office. Documents, which include an original passport or original UAE identity card, must be submitted a minimum of six hours prior to arrival or departure.