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Dubai, UAE – December 1, 2010 – Regularly in the news for consistent double-digit growth and a growing reputation for its world-class aviation mega-projects, Dubai Airports added another feather to its cap Tuesday evening when Dubai International won the Best Customer Service award at the Ahlan! Best in Dubai 2010 Awards. This latest win brings Dubai International’s tally of major awards for 2010 to seven.
Commenting on Dubai International’s first win at the Ahlan! Best in Dubai Awards, Majed Al Joker, Vice President of Terminal Operations at Dubai Airports who accepted the award, said it was a delightful surprise and a very satisfying win. “The satisfaction really comes from the knowledge that we were voted to the top as a direct result of customer satisfaction, since winners of these awards are not chosen by a panel of judges but through public voting.”
This year, 18,000 voters contributed over 100,000 individual votes to decide the winners of the title of Best in Dubai.
Al Joker noted that customer satisfaction will always be at the heart of Dubai International’s business philosophy even as the airport continues grows by leaps and bounds every year. “Improving, or even maintaining customer service is a greater challenge when there is rapid growth and high demand for capacity. The expansion of the airport’s capacity with the opening of Terminal 3 a couple of years ago has allowed us to intensify our drive to achieve service excellence, and we expect to take it to a new level,” he said.
Dubbed the Emmys of the Emirate, Ahlan! Best in Dubai Awards encompass all aspects that make Dubai unique for its residents and visitors. Organised annually by ITP Publishing Group – publishers of over 80 weekly and monthly magazines and more than 50 business and consumer events and conferences each year – the awards cover categories as diverse as hospitality, sports, customer service and charity. The awards function was held at the Le Royal Meridien on November 30.
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