This voice portal is first of its kind in the Arab world and adds an exciting     new dimension of convenience and simplicity to callers delivering accurate, automated flight arrival and departure information through the phone using speech recognition supporting multi accents/dialects. Customers can speak their request in Arabic or English with the most natural interface, using their voice to make flight inquiries.

Voice Portal enable customers to get self-service access to flight services and allow them to search for flights by flight number, name or cities. It helps automate common flight inquiry request with a professional voice-activated interface, providing better customer service to passengers and cargo business. We are proud to offer this innovative service in association with a local company M/s. Emerging Technologies, the leader in providing speech recognition solutions for the Middle East.

• Manage faster access to flight inquiry services through phone.

• Service can be reached from anywhere at anytime.

• No difficulty in handling long lists of cities or airline names.

• Provides a flexible interface for regular users with rapid navigation techniques.

• Multi accents/dialects and natural language understanding capabilities using Advanced speech recognition.

• Barge-in help callers to interrupt the system and speak without having to wait for a prompt to finish.

• Universal commands are ubiquitously available; at all times, callers may ask for help, to repeat any prompts or request an operator.

• Transfer to live agent if necessary.